Our Commitment to Your Satisfaction
At Laiba Cosmetics, your satisfaction is our priority. We stand behind the quality of our products.
Return Eligibility
You can return products within 7 days of delivery if:
✓ Product is damaged or defective
✓ Wrong product was delivered
✓ Product seal is broken or tampered (manufacturing defect)
✓ Product expires within 3 months of purchase
Non-Returnable Items
The following cannot be returned for hygiene and safety reasons:
✗ Used or opened products (unless defective)
✗ Products without original packaging
✗ Products damaged due to misuse
✗ Sale/discounted items (unless defective)
How to Return
Step 1: Contact us within 7 days at 0306-9411504
Step 2: Provide order number and reason for return
Step 3: Send clear photos of the product and packaging
Step 4: Once approved, ship the product back to us
Step 5: Refund will be processed within 7-10 business days
Refund Options
- Bank Transfer – Refund to your account (3-7 business days)
- Store Credit – Use for future purchases
- Product Exchange – Replace with another product
Return Shipping
- For defective/wrong products: We cover return shipping
- For change of mind: Customer bears return shipping cost
Damaged Products
If you receive a damaged product:
- Do not accept the delivery
- Inform us immediately with photos
- We will arrange replacement at no extra cost
Refund Processing Time
- Return verification: 2-3 business days
- Refund processing: 7-10 business days
- Bank credit: 3-5 business days (after processing)
For return/refund assistance: 0306-9411504